All payments are to be made 100% in advance of the start of the counselling session.
If the session is cancelled 48 hours before the allotted time of the session the customer is entitled to a 50% refund.
If the customer cancels the session between 48 hours and the 24 hours before the session, the customer is entitled a 25% refund
If the customer cancels the session 24 hours prior to the session the customer forfeits the entire advance
If the customer is a no show for the session then also the entire advance paid is forfeited.